Updatetime 15.Mai 13 Uhr bis 16 Uhr MEZ
Hi, it's Com2uS!
We'd like to explain an issue some users have experienced as the reset time for the Trial of Ascension changed.
According to the last play time of the Trial of Ascension, the content was reset for some users at 10pm PDT. This issue was dealt with within 15 minutes of it occurring.
Users who experienced this issue can be divided into two groups.
1) Users who played after 10:15pm PDT have been acknowledged by the game as users who were replaying floors they have cleared already, and were not required to pay Energy to enter. These users have not been able to acquire clearance rewards.
2) Users who played between 10pm - 10:15pm PDT were required to pay Energy to enter the Trial of Ascension and were able to acquire clearance rewards. Considering the time and Energy spent, the clearance rewards will not be retrieved.
We sincerely apologize for the inconveniences caused by this unexpected incident.
We would also like to clear up an issue regarding the Sylphid (Fire)'s skill.
If a monster died and has been revived, the cool time should be in effect. However, there was an issue of the cool time for the Sylphid (Fire)'s skill "Sacrifice" and the passive skill for Inferno(Dark) resetting instead.
The issue regarding Sylphid (Fire)'s skill has been resolved in the v1.5.7 update, and we were planning to deal with a similar issue regarding the Inferno (Dark) in the upcoming v1.5.9 update,
but we were not able to notify our users in advance. We sincerely apologize for our mistake.
We are planning to undergo an overall renewal on Sylphid (Fire)'s skills as we believe that she is underperforming.
Once again, we apologize for the inconveniences caused and would like to send out a small reward to compensate for your troubles. This compensation will be available after the maintenance is complete.
===================================================
- Reward: 100 Crystals
- Reward available after May 15th 5am PDT (Global Server) May 15th 8pm Taiwan Standard Time zone (Asia Server)
(Stored for in your inbox)
*This reward is only available for accounts made before May 14th 11pm PDT.
===================================================
Thank you for your patience.
Hi, it's Com2uS!
We'd like to explain an issue some users have experienced as the reset time for the Trial of Ascension changed.
According to the last play time of the Trial of Ascension, the content was reset for some users at 10pm PDT. This issue was dealt with within 15 minutes of it occurring.
Users who experienced this issue can be divided into two groups.
1) Users who played after 10:15pm PDT have been acknowledged by the game as users who were replaying floors they have cleared already, and were not required to pay Energy to enter. These users have not been able to acquire clearance rewards.
2) Users who played between 10pm - 10:15pm PDT were required to pay Energy to enter the Trial of Ascension and were able to acquire clearance rewards. Considering the time and Energy spent, the clearance rewards will not be retrieved.
We sincerely apologize for the inconveniences caused by this unexpected incident.
We would also like to clear up an issue regarding the Sylphid (Fire)'s skill.
If a monster died and has been revived, the cool time should be in effect. However, there was an issue of the cool time for the Sylphid (Fire)'s skill "Sacrifice" and the passive skill for Inferno(Dark) resetting instead.
The issue regarding Sylphid (Fire)'s skill has been resolved in the v1.5.7 update, and we were planning to deal with a similar issue regarding the Inferno (Dark) in the upcoming v1.5.9 update,
but we were not able to notify our users in advance. We sincerely apologize for our mistake.
We are planning to undergo an overall renewal on Sylphid (Fire)'s skills as we believe that she is underperforming.
Once again, we apologize for the inconveniences caused and would like to send out a small reward to compensate for your troubles. This compensation will be available after the maintenance is complete.
===================================================
- Reward: 100 Crystals
- Reward available after May 15th 5am PDT (Global Server) May 15th 8pm Taiwan Standard Time zone (Asia Server)
(Stored for in your inbox)
*This reward is only available for accounts made before May 14th 11pm PDT.
===================================================
Thank you for your patience.
Time to say GoodBye forever to the game.
